Returns are offered by respective sellers under this policy, providing options for exchange, replacement, and/or refund. Note that return policies may vary for different products. The specific return/replacement policy provided on the product page takes precedence over the general returns policy. Please refer to the product page for any exceptions and details. The return policy is divided into three parts. Please read all sections carefully to understand the conditions and cases under which returns will be accepted. Part 1 – Category, Return Window and Actions possible

Category Returns Window, Actions Possible and Conditions (if any) Furniture Home: Pet Supplies & Rest of Home. (Except Home decor, Furnishing, Home Improvement Tools, Household Items) Refund or Replacement For products requiring installation, returns are eligible only when installed by the brand's authorized personnel. To assist with resolving issues with your product, we may provide troubleshooting through online tools, over the phone, or via an in-person technical visit. If a defect is identified within the Returns Window, a refund or replacement of the same product will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery or installation, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement will be provided. Lifestyle: Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc... Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc.. Lifestyle: WinterWear(sweatshirt, jacket, sweater, cardigan, kids_thermal, pullover, windcheater, track_suit, thermal,shawl, track_top, glove, muffler, scarf, blazer, uniform_sweatshirt, uniform_blazer, kids_muffler, kids_mitten, shrug, poncho,uniform_sweater, cap, waistcoat, leg_warmer, legging,elder_halloween_costume) 7 days Refund, Replacement or Exchange Home: Home Improvement Tools, Household Items, Home décor, Furnishing 7 days Refund or replacement Books (All books) Sports Equipments (Racquet, ball, support, gloves, bags etc.) Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.) Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.) 7 days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. Toys (Remote controlled toys, Learning toys, Stuffed toys etc.) Stationary (Pens, Diary notebooks, Calculators etc.) Musical Instruments (Microphones & Accessories, Guitars, Violins etc.) 7 Days Replacement Only Free replacement will be provided within 7 days if the product is delivered in defective or damaged condition or is different from the ordered item. Please ensure the product is intact, with original accessories, user manual, and warranty cards in the original packaging when returning the product. Non-Returnable Items: All wind instruments (harmonicas, flutes, etc.) are non-returnable due to hygiene and personal wellness reasons. In case these products are delivered in a damaged or defective condition or different from the ordered item, we will provide a free replacement. All Mobiles (except Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones), Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops, Smart Watches) All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) Furniture - Hammock Swing & Stool 7 Days Replacement Only To help resolve issues with your product, we may troubleshoot it through online tools, over the phone, or via an in-person technical visit. If a defect is determined within the returns window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center for any subsequent issues. Only one replacement will be provided in any case. Mobile – Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones Electronics - Acer, AMKETTE, Apple/Beats, Bose, Brother, Canon, Compaq, CREATIVE, DELL, DIZO, Epson, Google, GoPro, GOVO, HP, INFINITY, JBL, Lenovo, LG, Lifelong, Mi, MOTOROLA, Nothing, OnePlus, OPPO, Panasonic, PHILIPS, Realme, REDMI, SAMSUNG, Sansui, Seagate, Sonos, SONY, Thomson, Total, Xiaomi products (Tablets, Laptops, Smart Watches, Headphones, Speakers) Large –Vu, LG, Godrej, Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL, TOSHIBA, Hitachi, Rockwell, KENT 7 Days Service Center Replacement/Repair Only Brand assistance for device-related issues is subject to the brand's warranty guidelines and service policies. Please contact the nearest brand-authorized service center for more details. Please note that okhealthcare is an online marketplace, and the final decision on replacing a defective device rests with the seller or brand. For Samsung devices, if a DOA (Dead on Arrival) is approved by the brand, share the certificate of approval with okhealthcare's customer support team to process your complaint. For any other issues with the product, you may contact okhealthcare's 24×7 Customer Care. Furniture, Large appliances ( Except Vu, LG, Godrej,Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH, Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL,TOSHIBA, Hitachi, Rockwell, KENT ) Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only 7 days Replacement Only For products requiring installation, returns are eligible only when installed by the brand's authorized personnel. To help resolve issues with your product, we may troubleshoot through online tools, over the phone, and/or via an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery or installation (wherever applicable), you will be directed to a brand service center to resolve any subsequent issues. Please note that only one replacement will be provided. No Questions Asked 7 Days Refund or Replacement This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. This policy is applicable only if the product was purchased while this policy was in effect. If not, the general return policy provided on the order page shall apply. Note that customers are eligible for a one-time replacement under this policy, subject to the terms provided herein. Exceptions to this policy: The following claims will be covered under this policy, subject to corresponding validation processes: a. Product undelivered b. Product/accessories missing c. Wrong product/accessories delivered No Returns categories Non-Returnable Products Some products in the above categories are not returnable due to their nature or other reasons. The specific return policy provided on the product page will take precedence. You can view the complete list of non-returnable products. Refurbished 7 Days Replacement Only To help you resolve issues with your product, we may troubleshoot your product through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the returns window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to the warranty partner for resolving any subsequent issues.