Welcome to okhealthcare! We highly value the trust you place in us and understand the significance of secure transactions and information privacy. This Privacy Policy outlines how Realrich Life Online Shopee Private Limited and its affiliates (referred to as “okhealthcare,” “we,” “our,” or “us”) collect, use, share, or otherwise process your personal data through the okhealthcare website www.okhealthcare.co.in, its mobile application, and m-site (collectively referred to as the “Platform”).

1. Collection of Your Information
While certain sections of the Platform allow browsing without sharing any information, please note that our products and services are exclusively offered within India. Consequently, your personal data will primarily be stored and processed within India. By visiting the Platform, providing your information, or availing our products/services, you expressly agree to adhere to the terms and conditions of this Privacy Policy, our Terms of Use, applicable service/product terms, and consent to be governed by Indian laws, including those pertaining to data protection and privacy. If you do not agree, please refrain from using or accessing our Platform.

When utilizing our Platform, we gather and retain the information you provide to us periodically. Once you furnish us with your personal data, you are no longer anonymous to us. We strive to identify required fields and optional fields wherever feasible. You always retain the choice of withholding data by opting out of using specific services, products, or features on the Platform.
We may monitor your purchasing patterns, preferences, and other details you opt to disclose on our Platform. This data aids us in conducting internal research on our users' demographics, interests, and behaviors to enhance our understanding, safeguard our users, and improve our services. We analyze this information in an aggregated form. It may encompass details such as the URL you arrived from
(whether on our Platform or not), your subsequent destination URL (whether on our Platform or not), your computer's browser specifics, and your IP address.

We may gather personal information (such as email address, delivery address, name, phone number, credit card/debit card details, or medical/health-related details) from you when you create an account, make transactions, or participate in events or contests. While browsing certain sections of our Platform does not require registration, activities like placing orders or accessing our online content and services necessitate registration. Your contact details are utilized to send you offers tailored to your previous orders and interests.
If you decide to post messages on our message boards, chat rooms, or other message areas, leave feedback on the Platform or our social media handles, or use voice commands, virtual try-on, or similar features for shopping, we collect the information you provide. We retain this information to resolve disputes, offer customer support, troubleshoot issues, or conduct internal research and analysis as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. If you enroll in our loyalty and membership programs such as SuperCoin, VIP, or similar offerings provided by okhealthcare, we will collect and retain your personal information. This includes details such as your name, contact number, email address, residential address, date of birth, gender, postal code, lifestyle information, demographic details, and professional information. You provide this information to okhealthcare or to a third-party business partner that operates online or offline platforms where you can earn and redeem loyalty points for purchases of goods and services. We also collect information related to your transactions on the okhealthcare platform and on platforms operated by these third-party business partners.
When a third-party business partner directly collects your personal data from you, their privacy policies will govern the use of your information. okhealthcare does not take responsibility for the privacy practices or content of privacy policies maintained by third-party business partners. We encourage you to review their privacy policies before disclosing any information to them.
okhealthcare has partnered with select third-party businesses on our Platform, specializing in categories such as travel ticket reservations, online movie ticket bookings, online bill payments, and more (referred to as Ultra-Partners). When you choose to utilize services offered by Ultra-Partners, you will be redirected to their respective websites or applications. Your access to Ultra-Partner websites or applications will be facilitated using your okhealthcare login credentials, subject to your explicit consent to share your data with them.
It's important to note that okhealthcare does not assume responsibility for the privacy practices of Ultra-Partners or the content of their privacy policies. We strongly advise you to review their privacy policies before providing any personal information.

We utilize your personal data to facilitate order taking and fulfillment, product and service delivery, payment processing, and to communicate with you regarding orders, products, services, and promotional offers. If we use your personal data for marketing purposes, we ensure you have the option to opt-out.Furthermore, we employ your personal data to assist sellers and business partners in managing and completing orders, improving customer experience, resolving disputes, addressing issues, ensuring a secure service, processing payments, gauging consumer interest in our offerings, informing you about online and offline promotions, products, services, and updates, personalizing and enhancing your user experience, complying with regulatory requirements, detecting and protecting against errors, fraud, and other unlawful activities, enforcing our terms and conditions, and as otherwise specified during information collection.
Subject to your consent, we may request access to various aspects of your device, including SMS, instant messages, contact details, location data, camera, photo gallery, and device information. Additionally, we may require you to provide your PAN, credit information report from credit agencies, GST Number, government-issued ID cards or numbers, and Know-Your-Customer (KYC) details for the following purposes: