Customers have the option to cancel an order at any time before it is dispatched. Once an order is out for delivery, cancellation is no longer possible, but customers may choose to reject it at the doorstep.

The time window for cancellation varies by product category, and once this specified time has elapsed, cancellation may not be allowed free of charge. A cancellation fee might apply in such cases. The final details regarding the cancellation time window are specified on the product page or order confirmation page.

If a seller cancels an order due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

okhealthcare retains the right to accept or reject any cancellation request. Additionally, okhealthcare reserves the right to modify or waive the cancellation fee or time window as deemed necessary.