1. Placing Orders: Customers may place orders through our e-commerce platform, accessible via desktop, mobile devices, or our mobile app. Orders can be placed 24/7, subject to product availability. 2. Order Confirmation: Upon placing an order, customers will receive an order confirmation email or SMS detailing the order number, items purchased, total amount, delivery address, and estimated delivery date. 3. Modification of Orders: Customers can modify their orders (including changes to items, quantities, or delivery address) before the order is processed for shipment. Contact our customer support for assistance with order modifications. 4. Cancellation of Orders: a. Cancellation Before Dispatch: Customers can cancel their orders any time before they are dispatched. Once an order is out for delivery, cancellation is not possible, but customers may reject the delivery at their doorstep.. b. Seller Initiated Cancellation: In unforeseen circumstances where the seller cancels an order, a full refund will be issued for prepaid orders. 5. Acceptance of Orders: All orders are subject to acceptance by okhealthcare. We reserve the right to reject orders for various reasons including but not limited to product unavailability, inaccuracies in product or pricing information, suspicion of fraudulent activities, or violations of our policies.

6. Pricing and Payment: a. Pricing: Prices displayed on our platform are inclusive of all taxes unless specified otherwise. b. Payment Methods: We accept various payment methods including credit/debit cards, net banking, UPI, and cash on delivery (COD) where available. Payment must be made in full at the time of placing the order unless otherwise specified. c. Currency: All transactions are processed in Rupees, and exchange rates may apply for international transactions.

7. Order Fulfillment: a. Dispatch: Orders will be dispatched within 7-15 days after confirmation, subject to product availability and payment verification. b. Delivery: Estimated delivery dates are provided at the time of order confirmation. Actual delivery times may vary based on the shipping location and other factors beyond our control. 8. Returns and Refunds: a. Return Policy: Our return policy allows customers to return products within 7 days of delivery under specified conditions. Customers cannot claim return for Non-returnable items. b. Refunds: Refunds for returned products will be processed within 7-15 working days upon receipt and verification of the returned items. Refunds will be issued in the original form of payment or as store credit, as per customer preference and our policy.

9. Customer Support: For any inquiries related to orders, cancellations, modifications, or other issues, customers can contact our customer support team via email at support@okhealthcare.co.in. 10. Policy Updates: okhealthcare reserves the right to update or modify this Order Policy as necessary. Customers will be notified of any changes through our website or via email. 11. Governing Law: This Order Policy shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles. 12. Contact Information: For questions or clarifications regarding this Order Policy, please contact us at support@okhealthcare.co.in. This Order Policy outlines the terms and conditions governing the placement, modification, cancellation, and fulfillment of orders through our e-commerce platform.